At dsefd™, we want every order to arrive safely and with clear expectations from the moment you complete your purchase. This Shipping Policy outlines how orders are prepared, dispatched, tracked, and delivered.
Our Shipping Philosophy
dsefd™ is operated by Toy time and provides thoughtfully selected toys and family-friendly products for everyday play.
To offer a wider product selection while keeping prices accessible, some orders may be dispatched from our approved fulfillment centers or manufacturing partners. Depending on product availability and the customer’s delivery location, items from the same order may occasionally be shipped separately.
This fulfillment model helps us:
Offer a broader range of toys and playtime essentials
Maintain reasonable product pricing
Reduce unnecessary storage and excess inventory
Deliver products from the fulfillment location best suited to each order
We appreciate your patience while your order travels to you.
1. Processing Time & Shipping Fee
Orders are reviewed before shipment to confirm payment, product availability, and delivery information.
Standard Processing Time:
Please allow 2–4 business days for your order to be prepared and packaged.
High-Volume Periods:
During holidays, promotional events, or other busy periods, processing may require up to 5 business days.
Business days do not include weekends or public holidays.
Shipping Fee:
A flat shipping charge of $5.99 applies to each order unless a different rate or free-shipping promotion is displayed at checkout.
Shipping charges are shown before payment is completed.
2. Estimated Delivery Times
Delivery time begins after the order has been processed and handed to the shipping carrier.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days |
| Canada, United Kingdom, and Australia | 11–16 business days |
| Other international destinations | 15–20 business days |
These delivery windows are estimates only. Actual transit times may be affected by carrier operations, weather, customs inspections, local holidays, address issues, or other circumstances outside our control.
Delivery to remote areas may take longer than the estimated timeframe.
3. Order Tracking
When your package has been dispatched, a shipment confirmation will be sent to the email address provided at checkout.
The confirmation email may include:
Your tracking number
The shipping carrier
A link or instructions for checking delivery progress
Tracking information may require 1–3 business days to become active after the shipping label is created.
A temporary lack of tracking updates does not necessarily mean the package has stopped moving. Some carriers only update tracking after the parcel reaches the next distribution center.
If an order contains multiple products, you may receive more than one tracking number.
4. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout:
International shipments are delivered on a duty-unpaid basis
The recipient is responsible for any applicable import charges
Customs fees are not included in the product price or shipping charge
dsefd™ and Toy time do not control customs decisions and cannot determine the amount of any fees in advance.
Customs processing may also delay delivery. We are not responsible for delays caused by local customs authorities or for packages held because required fees have not been paid.
5. Order Modifications & Cancellations
Orders may enter preparation shortly after they are submitted.
To request an address correction, product change, or cancellation, contact us within 12 hours of placing the order:
Email: service@dsefdvip.com
Phone: +1 (213) 408-2999
Please include your order number and the email address used during checkout.
We will make every reasonable effort to accommodate your request. However, changes and cancellations cannot be guaranteed once the order has been packed, processed, or transferred to the carrier.
Customers are responsible for checking that all shipping information is accurate before submitting an order.
6. Lost or Damaged Packages
We carefully review shipping concerns and will assist when a package is confirmed as damaged or lost during transit.
Damaged Items
If your order arrives damaged, please contact us within 72 hours of delivery and provide:
Your order number
A clear photo of the damaged item
A photo of the outer package
A brief explanation of the issue
After reviewing the information, we may arrange a replacement or provide another appropriate resolution.
Lost in Transit
If tracking shows no delivery and the carrier confirms that the package has been lost, please contact our customer support team.
Once the loss has been verified, we may issue a replacement at no additional shipping cost.
Packages marked as delivered by the carrier are not automatically considered lost. In these cases, customers should first check with household members, neighbors, building management, and the local delivery office.
7. Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate delivery address.
We are not responsible for packages that are delayed, returned, or delivered incorrectly because of:
Incorrect street information
Missing apartment or unit numbers
Invalid postal codes
Incomplete recipient names
Addresses that cannot be accessed by the carrier
If a package is returned to us because of an address error, additional shipping charges may apply before the order can be sent again.
8. Delivery Delays
While we work with reliable fulfillment and shipping partners, some delays may occur due to events beyond our reasonable control, including:
Severe weather
Carrier disruptions
Customs inspections
Public holidays
Transportation delays
Regional emergencies
Unexpected increases in shipping volume
When a delay occurs, tracking information remains the best source for the latest shipment status.
9. Contact Information
For questions about shipping, tracking, delivery, or an existing order, contact:
Toy time
255 E 5th St
Los Angeles, CA 90013
United States
Phone: +1 (213) 408-2999
Email: service@dsefdvip.com
Please include your order number whenever possible so our team can assist you more efficiently.
Thank you for choosing dsefd™. We appreciate your order and look forward to bringing more joy to your everyday moments.