At dsefd™, customer satisfaction matters to us. This policy explains the conditions for requesting a return, reporting an order problem, exchanging an item, and receiving an approved refund.
1. Return Eligibility
You may submit a return request within 30 days from the date your order is delivered.
To qualify for a return, the product must:
Be unused and in its original condition
Include all original tags, accessories, manuals, and components, where applicable
Be returned in its original packaging
Show no signs of wear, misuse, damage, washing, assembly, or alteration
Be accompanied by valid proof of purchase
Products that do not meet these requirements may be refused or may qualify only for a partial refund.
2. How to Start a Return
Before sending any product back, please contact our customer support team:
Email: service@dsefdvip.com
Phone: +1 (213) 408-2999
Please include:
Your order number
The name of the product
The reason for the return
Photos or videos, when relevant
Once your request has been reviewed, we will confirm whether the item is eligible and provide the appropriate return instructions.
Do not mail a product to our business address unless our support team has specifically instructed you to do so. Unauthorized returns may not be accepted or processed.
3. Damages & Issues
Please examine your order as soon as it arrives.
Contact us promptly if:
The product was damaged during delivery
You received the wrong product
An item is missing from the package
The product has a manufacturing defect
The parcel arrived with visible damage
For damaged, defective, or incorrect products, please send clear photos of the item, packaging, and shipping label within 72 hours of delivery.
After reviewing the information, we may offer a replacement, refund, store credit, or another suitable resolution.
Normal wear, accidental damage, improper use, or damage caused after delivery is not considered a manufacturing defect.
4. Exceptions / Non-Returnable Items
For safety, hygiene, and product-integrity reasons, certain products cannot be returned.
Non-returnable items may include:
Products that have been opened, used, worn, washed, or assembled
Items missing original packaging, tags, parts, or accessories
Personalized, customized, or made-to-order products
Gift cards or digital products
Clearance, final-sale, or specially discounted items marked as non-returnable
Products damaged through improper handling, misuse, or neglect
Items with hygiene seals that have been opened
Perishable goods, hazardous materials, flammable liquids, or gases
Original shipping charges paid at checkout are generally non-refundable unless the return results from an error on our part.
Please contact us before returning an item if you are uncertain about its eligibility.
5. Exchanges
We do not guarantee direct exchanges because product availability may change.
The most efficient way to obtain a different product, variation, or quantity is to:
Request a return for the original item
Wait for the return to be approved
Place a separate order for the preferred item
Replacement products provided for damaged, defective, or incorrect orders are handled separately from standard exchanges.
6. European Union – 14-Day Cooling-Off Period
Customers whose orders are delivered within the European Union may have the right to cancel their purchase within 14 days of receiving the order, subject to applicable consumer law.
To exercise this right, the product must generally be:
Unused and undamaged
Complete with its original tags and accessories
Returned in its original packaging
Accompanied by proof of purchase
Certain legally exempt products, including personalized, perishable, sealed hygiene, or opened personal-use items, may not qualify for cancellation.
Customers remain responsible for any loss in value resulting from handling beyond what is reasonably necessary to inspect the product.
7. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
If the product is confirmed to be damaged, defective, or incorrect, we may provide a prepaid shipping label or reimburse reasonable return shipping costs.
For returns based on preference, incorrect size selection, accidental ordering, or change of mind, return shipping costs are normally the customer’s responsibility.
Any shipping instructions provided by our support team must be followed. We are not responsible for returns sent to an unauthorized address or shipped without a trackable method.
8. Refunds
After your return is delivered, our team will inspect the product and notify you whether the refund has been approved.
When approved:
The refund will be issued to the original payment method
The refundable amount may exclude original shipping costs
Processing may take up to 10 business days
Your bank, card issuer, or payment provider may require additional time to display the funds in your account
If your refund has not appeared within 15 business days after approval, please contact us at service@dsefdvip.com.
Refunds cannot be issued to a different card, account, or payment method from the one originally used.
9. Partial Refunds or Deductions
A partial refund or deduction may apply when:
The item shows signs of use or damage
The original packaging is missing or significantly damaged
Parts, tags, accessories, or manuals are incomplete
The product has decreased in value because of handling
Additional costs were incurred because return instructions were not followed
Any applicable deduction will be communicated after inspection.
10. Refused, Unclaimed, or Undeliverable Packages
Packages returned because they were refused, unclaimed, or addressed incorrectly may be eligible for a refund after they are received and inspected.
Original shipping charges and any return-to-sender costs may be deducted from the refund.
Customers are responsible for entering a complete and accurate shipping address when placing an order.
11. Return Address
Returns must be sent only to the location provided by our customer support team after authorization.
The company contact address below is not automatically the designated return warehouse:
Toy time
255 E 5th St
Los Angeles, CA 90013
United States
Sending a package to this address without prior approval may delay or prevent processing.
12. Contact Us
For return, refund, exchange, or damaged-order questions, contact:
Toy time
Brand: dsefd™
Email: service@dsefdvip.com
Phone: +1 (213) 408-2999
Address: 255 E 5th St, Los Angeles, CA 90013, United States
Please include your order number whenever you contact us so we can review your request more efficiently.